SkipSpin PROVIDES LAUNDRY SERVICES FOR WASH AND FOLD CUSTOMERS.

THE FOLLOWING TERMS + CONDITIONS WILL BE ADHERED TO BY SkipSpin.

SkipSpin RESERVES THE RIGHT TO CHANGE THESE TERMS + CONDITIONS AT ANY TIME WITHOUT NOTICE.

Limited Liability:

Please inspect your order upon delivery or pickup. Any claims for damaged or missing items must be reported to SkipSpin within forty-eight (48) hours of delivery or pickup.

Claims made after forty-eight (48) hours will not be accepted.

SkipSpin exercises reasonable care in processing all garments and household items.

However, we are not responsible for damage resulting from normal laundering of items with inherent weaknesses or defects, including but not limited to weak fabrics, prior damage, aged materials, loose seams, embellishments, fading, shrinkage, color bleeding, or fabric failure.

SkipSpin is not responsible for items left in pockets or laundry bags, including but not limited to cash, jewelry, watches, electronics, pens, lipstick, gum, or other personal belongings. Customers are responsible for emptying all pockets prior to service.

SkipSpin is not liable for damage caused by items left in garments.

Wash and fold orders are processed by wash bags. We only open wash bags after drying is finished in order to fold the garments.

Customers should not include items of extraordinary value, including but not limited to designer garments, luxury items, heirlooms, irreplaceable textiles, or specialty fabrics.

Such items are processed entirely at the customer’s risk unless separately disclosed to and accepted by SkipSpin in writing.

Charges for completed services are generally non-refundable except where required by law or determined by SkipSpin in its sole discretion.

Delicate Items / Special Care Items:

SkipSpin is not responsible for shrinkage, bleeding, tearing, discoloration, or other damage to delicate or specialty items, including but not limited to silk, wool, lace, rayon, linen, cashmere, or garments labeled “Dry Clean Only” or “Hand Wash Only.”

Items labeled “Dry Clean Only” or “Hand Wash Only” should not be included in standard wash and fold bags. If included, such items will be processed as standard laundry at the customer’s sole risk.

Large rugs, rubber-backed rugs, comforters, pillows, pet beds, and bulky household items may be refused or processed at the customer’s risk due to the potential for machine damage or item damage.

Stains, Odors, and Contaminated Items:

SkipSpin does not guarantee complete removal of stains, odors, pet hair, or heavily soiled materials.

SkipSpin reserves the right to refuse service for items contaminated with excessive mold, mildew, bodily fluids, insects, hazardous materials, or other unsafe substances.

Pickup + Delivery:

Customers are responsible for ensuring laundry is ready and accessible for scheduled pickup.

Estimated pickup and delivery windows are not guaranteed and may vary due to weather, traffic, operational volume, mechanical issues, or other circumstances outside of SkipSpin’s control.

If SkipSpin is unable to complete a pickup or delivery due to incorrect address information, lack of access, customer unavailability, gate or security issues, pets, or unsafe conditions, a re-delivery or service fee may apply.

If the customer authorizes unattended pickup or delivery, including leaving orders outside a residence, in a locker, mailroom, garage, with a front desk, or other unsecured location, the customer assumes all risk of loss, theft, or damage once the order has been picked up or delivered as instructed.

SkipSpin is not responsible for missing or damaged items from orders left in unsecured or unattended locations.

Payments

By placing an order, the customer authorizes SkipSpin to charge the payment method on file for all services, fees, adjustments, and applicable surcharges.

Orders with unpaid balances may be delayed, withheld, or canceled until payment is received.

Customers are responsible for reviewing invoices, receipts, and order notifications for accuracy. Any disputes regarding services, pricing, or order contents must be reported within forty-eight (48) hours of delivery.

Checkout Terms Acceptance

At checkout, customers must check a box confirming they have read and accept these Terms and Conditions.